Cancellation & Refunds

All class purchases are non-refundable, non-transferable, and cannot be shared (unless otherwise stated on the pass).

Unlimited monthly and yearly passes expire according to the type of pass and date of purchase.
Gift Certificates expire 1 year from the date of purchase.

Cancellation of a auto-pay/auto-renew membership can be completed in the following ways:

Immediate Cancellation
For immediate cancellation of a membership (at any time during membership) there is a $50.00 processing fee upon which the individual membership will be cancelled effective immediately. The member will be unable to attend classes upon termination and will be subject to any new rates upon resuming their membership at a later date.

30 Days Written Notice of Cancellation
If 30 days written notice (only at the 11th month in the 12 month commitment or afterward) is provided, the individual will pay for one more month of membership once notice is given and be able to continue classes until their auto-pay is cancelled. No cancellation fee will apply. The member will be subject to any new rates upon resuming their membership at a later date.

Tola Yoga & Fitness does not accept phone cancellations.
Instructors contracted to teach at Tola Yoga & Fitness are unable to accept cancellation on behalf of Tola Yoga & Fitness.

Regular class packs expire 1 year (12 months) from the date of purchase, except in the case of secondary deal site coupons (i.e. Groupon and living social) or promotional packs sold at a discounted rate, in which case expiry dates are as indicated on the voucher or contract at the time of sale and are non-transferable and non-extendable.

There are no expiry dates on single class cards.

Tola Yoga & Fitness reserves the right to alter these policies at any time, from time to time.

Any significant changes to these policies will be posted on the website. 

Pass Suspension

Tola Yoga & Fitness grants one 30 day hold or "suspension" of any monthly auto-pay/auto-renew membership per 12 month cycle. To place a pass on hold, the member must provide a minimum 2 weeks written notice of the requested suspension date.  Late notice may be subject to pass suspension not being completed in time.

Terms of Suspension

  • Pass is suspended for one 30 day period. Suspension will render the members account inactive, and any classes taken during that time will be subject to applicable drop in rates. 
  • Suspension is valid for one 30 day period per 12 month cycle. 
  • Suspension cannot be requested over the phone or social media outlets. 
  • For in person requests, valid ID may be required to verify the members pass.